As all our Beds are Bespoke Products that are made to the customers’ specific requirements and none standard items we sell will not fall under the same terms as above regarding our Refunds & Returns Policy
for further Information or Query please email our customer service department at firstname.lastname@example.org
Moreover, if the dimensions of the bed are not listed on the product listing, it is your responsibility to either contact us via Live Chat (Fastest way) or to call us in regards to sizing as all dimensions are approximate and may have a variance of up to 5%. There will be a 50% cancellation charge on returns for any made-to-order beds returned to us as they do not fit in your room.
In order to complete a return it must be declared to us within 7 days of the purchase date and all returnable items must be in their original, unused condition free from any defects. Due to health and safety we are unable to accept returns of mattresses which have been removed from their original packaging.
You will have 24 hours to make changes to your order, once placing an order with us. No changes will be acceptable after this. Any cancellations will be subject to the cancellation fee.
Once we receive your return in its original condition we will process the return within 5 working days. The delivery fee would be deducted from original amount.
Please note WE CANNOT SPECIFY A DELIVERY DATE
IMPORTANT INFORMATION – Please Read Carefully
Please make sure to provide a Valid Mobile Number to assist with your delivery, if the Driver needs to contact you,
Please also ensure that your address is correct on before checkout. Any amendments required should be notified immediately.
PLEASE NOTE THE COLOUR SWATCHES ARE STUDIO IMAGES AND THE ACTUAL SHADE OF THE FABRIC CAN VARY DUE TO LIGHTING AND SHADE. YOU WILL RECEIVE THE ORDER AS PER YOUR REQUIREMENTS, THEREFORE PLEASE CHECK THE ORDER CONFIRMATION EMAIL UPON RECEIPT AND MAKE ANY CHANGES REQUIRED.
**THE DELIVERY COMPANY ONLY DELIVERS TO THE FRONT DOOR – IN CASE OF MULTI STORY BUILDINGS / FLATS / APARTMENTS THE GOODS ARE DELIVERED TO GROUND FLOOR ENTRANCE ONLY***